If you have just placed your order and notice that something is incorrect, or need to cancel your order, please call our customer service line immediately at 855-482-7375 (extension 1 for customer service) and one of our customer service team will adjust or cancel your order. If it's after hours, just leave us a voicemail or email us (cs@giantvapes.com or click that "Email Us" button located under the customer support search bar, or for mobile phones, click the "+" symbol beside the search bar) right away, and we'll make the adjustment or cancellation as soon as customer service is open again, before your order ships.

Customer service is open from 9AM until 5PM Eastern Standard Time, Monday-Friday. We are closed on the weekends and on all postal holidays.

Orders cannot be changed or cancelled through the web site - all changes and cancellations must be processed by our customer service team.

Once you have received a shipping confirmation email for your order, we can no longer make adjustments or process a cancellation for your order. Be sure to double-check your order confirmation email as soon as you receive it, as orders placed before 5PM EST on weekdays are shipped that day!