No refunds. No returns. Taste is too subjective. Many e-liquids that some find amazing, others dislike, so we cannot offer refunds or returns simply because you do not like the taste of an e-liquid. We apologize for this in advance.
Once a bottle of e-liquid has left our shipping facility, we can not accept it as a return. This is for quality assurance reasons; we would never sell you a bottle that's been handled and returned to us by another customer, after all! Be sure to double-check your order confirmation email when you place your order and contact us immediately via phone, chat or email if you see an error on your order (as long as your order has not shipped, our customer service team is always happy to make an adjustment or cancel your order for you), as we cannot accept returns on any consumable items.
Accessories, Atomizers, Mods, Chargers, Drip Tips, and Batteries
If one of these products arrives broken or “D.O.A.” (dead on arrival), return it to us as it arrived, with all original packaging and accessories, and we will replace it at no charge. We’ll even cover shipping both ways. Just contact us via email, phone, or chat and we’ll walk you through the process, including providing a pre-paid return label for the return. Our customer service team will require photos of the item and may ask you to perform a few troubleshooting steps with your device, so it's best to reach out to us when you have the item with you.
Most of our hardware products have a limited warranty covering manufacturer defects.* If there's a problem with your tank or device within 30 days of delivery, please contact customer service via email, phone or chat with a detailed description of the issue. We will require photos of the defect, and you will need to work with our team to complete our troubleshooting process to verify the defect, so it is best to reach out to us when you have the item with you.
Some hardware sold on Giant Vapes may have an extended or lifetime warranty for manufacturer defects. Please contact us for more information about these specific warranties and replacement policies. The HexOhm devices, for example, have a lifetime warranty through the manufacturer.
We can not accept returns on used or opened hardware except in the case of a manufacturer's defect. If you'd like to return an unused, unopened item (coil packs, tanks, or devices) please contact us to set up a return. A photo of the item will be required to verify the condition of the item prior to authorization of a return. We can not accept returns on any unused, unopened items that do not have a tamper-evident/factory seal on the package, for example, drip tips and some tanks.
*Note: Hardware warranties cover issues with devices and atomizers. Replacement coils for your tank are not always covered under those warranties. Additionally, all hardware items must be returned in their original packaging, with all items from the original packaging including cables, coils, accessories, etc. We cannot accept returns on items without the original packaging and all original included items.